PRIVACY
POLICY.

Scope of This Privacy Policy

This Privacy Policy applies to information collected when you visit keppifitness.com, purchase through our online store, manage an account, request customer service or warranty support, sign up for communications, or otherwise interact with Keppi.

Keppi products may also be offered through third-party marketplaces such as Amazon or Walmart. Those platforms independently handle information under their own privacy notices. We may receive order and support information they provide for fulfillment or warranty service.

Personal Information We Collect

Contact and account details

We may collect your name, email address, phone number, billing and shipping addresses, account credentials and preferences when you provide them.

Order and transaction details

We may process order numbers, purchase dates, products and prices, payment status, shipping and tracking details, transaction records, returns, refunds and warranty history.

Payment information

Payment services may collect billing and payment-method information. Keppi generally receives payment confirmations and transaction details rather than complete payment card numbers. Payment providers handle payment information under their own terms and notices.

Device and website activity

When you visit our website, we may collect IP address, browser, device and operating system information, approximate location inferred from IP address, page visits, referring sources, timestamps, cookie or similar identifiers, and interaction data.

Customer support and product information

If you request assistance, we may collect your messages, order number, product model, serial number, photographs, videos, issue descriptions and related correspondence.

Marketing information

Where applicable, we may collect your subscription choices, interests, responses to promotions and interactions with marketing communications.

Sources of Personal Information

We obtain information (a) directly from you, including through checkout, forms, email and support requests; (b) automatically from your device and use of the website; and (c) from service providers and partners, such as payment processors, carriers, ecommerce providers, marketplace operators and—where enabled—analytics or advertising services.

How We Use Personal Information

We may use information to:

• Process payments, orders, deliveries, exchanges, returns and refunds.
• Provide customer service, technical assistance, product safety communications and warranty support.
• Maintain accounts and communicate about orders or service matters.
• Improve product design, quality, website functionality and customer experience.
• Analyze website performance and understand marketing effectiveness.
• Send promotional messages where permitted and honor subscription preferences.
• Detect fraud, prevent abuse, maintain security and enforce applicable terms.
• Meet accounting, tax, consumer protection, product safety and other legal obligations.

Transactional and product-safety messages may be sent separately from promotional communications.

How We Disclose Personal Information

We may disclose information as reasonably necessary to the following categories of recipients:

• Ecommerce and technical service providers that host or operate the store, customer accounts or website functions.
• Payment processors that handle transactions, chargebacks, fraud prevention and refunds.
• Shipping and logistics partners that need names, addresses, contact details and shipment information to deliver orders.
• Customer service and operational providers that support inquiries, warranty claims and related business functions.
• Analytics and advertising partners, if enabled, which may receive device identifiers, browsing data or related activity to measure performance or deliver relevant advertising.
• Authorities and professional advisers where legally required or necessary to protect rights and safety.
• Parties involved in a business transaction, such as a merger, acquisition or sale of assets, subject to applicable law.

Under certain U.S. state laws, some advertising-related disclosures may be considered a “sale,” “sharing,” or “targeted advertising” even when no money changes hands. Whether those definitions apply depends on our actual data practices and applicable law.

Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies. Depending on website configuration, these may include:

• Essential technologies: cart, checkout, account access, security and basic operations.
• Functional technologies: preferences such as location or language.
• Analytics technologies: information about visits, navigation, usage and performance.
• Advertising technologies: campaign measurement and, where enabled, interest-based advertising.

You can manage cookies through your browser settings. Where website consent controls are available, you may use them to manage eligible technologies. Disabling some cookies can affect site functions. Where required, we will obtain consent before placing or using non-essential technologies.

Advertising and Data Sharing Choices

Where enabled and permitted, we may use analytics and advertising technologies to understand campaign results and show relevant advertising. Certain disclosures to advertising partners may qualify as the sale or sharing of personal information, or processing for targeted advertising, under applicable state laws.

If you have a legally applicable right to opt out, you may submit a request to support@keppifitness.com with the subject Privacy Opt-Out Request. We will review and process requests in accordance with applicable law. Where required, we will also recognize valid opt-out preference signals, including qualifying Global Privacy Control signals.

Important: An email request mechanism may not satisfy every applicable requirement for an online opt-out. Any legally required website or browser-based opt-out functionality must also be implemented where applicable.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to or information about your personal data, correction of inaccuracies, deletion, portability, withdrawal of consent, and to object to or opt out of certain processing. Some laws also provide protection against unlawful discrimination for exercising privacy rights.

To submit a request, email support@keppifitness.com with the subject Privacy Rights Request. Describe the request and include information sufficient for us to identify the relevant account or transaction. We may ask for information needed to verify your identity or authority. We will respond within the applicable legal timeframe, subject to lawful exceptions.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights where the applicable state privacy law covers Keppi and the relevant data processing. Depending on the law, eligible individuals may be able to access, correct, delete or obtain a copy of personal information, opt out of targeted advertising or qualifying sales or sharing, limit certain uses of sensitive information, or appeal a privacy-request decision.

California residents

If the California Consumer Privacy Act, as amended, applies to our processing, eligible residents may exercise the applicable rights to know, access, delete, correct, and opt out of the sale or sharing of personal information. Other rights may apply, including rights concerning sensitive information and non-discrimination.

Submitting a request or appeal

Email support@keppifitness.com with Privacy Rights Request or Privacy Appeal in the subject line. Where required by law, authorized agents may submit requests with appropriate proof of authorization, and we will provide an appeal process.

Specific state-law disclosures and opt-out mechanisms may be required depending on whether those laws apply and on the information Keppi actually collects, uses or discloses.

International Data Transfers

Our service providers and business operations may involve processing or storing personal information in countries other than your own. Privacy protections in those countries may differ. Where applicable law requires specific safeguards for international transfers, we will use legally appropriate measures.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, or as required or permitted by law. The applicable period depends on the type of record, purpose and legal requirements.

• Transaction records: for order fulfillment, accounting, tax, fraud prevention, warranty support and legal obligations.
• Support and warranty records: to resolve inquiries, investigate issues, maintain product history and address disputes.
• Marketing records: while relevant to an active subscription or other legitimate purpose, subject to opt-out choices and legal retention duties.
• Website analytics: according to actual service settings, operational needs and applicable rules.
• Account data: while the account remains active and for an appropriate period afterward where needed.

When information is no longer needed, we take reasonable steps to delete, de-identify or securely dispose of it, as appropriate.

Data Security

We use reasonable technical, organizational and administrative measures designed to protect personal information from unauthorized access, misuse, alteration, loss or disclosure. No system or method of internet transmission is completely secure, and we cannot guarantee absolute security.

If you believe your information or account has been compromised, contact support@keppifitness.com.

Children's Privacy

Our website and products are not specifically directed to children under 13. We do not knowingly collect personal information directly from children under 13 in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can investigate and take appropriate action.

Third-Party Websites and Services

Our website may link to third-party websites, applications or services. Their data practices are governed by their own notices. We encourage you to read those policies. This Privacy Policy does not control their independent handling of information.

Additional Rights in Certain International Markets

If laws such as the European Union GDPR or United Kingdom GDPR apply to our processing, eligible individuals may have additional rights, including access, rectification, erasure, restriction, portability, objection, withdrawal of consent and the ability to complain to a competent supervisory authority.

Where applicable, processing may rely on contract performance, legal obligations, legitimate interests or consent, as appropriate to each activity. Additional disclosures regarding legal bases, data controller identification, retention and international transfer safeguards may be required under those laws.

For privacy inquiries, contact support@keppifitness.com.

Changes to This Privacy Policy

We may update this policy to reflect changes in our services, practices, technology or applicable laws. When we do, we will revise the “Last Updated” date above and provide additional notice or obtain consent where required.

Contact Us

For questions, concerns or requests about this Privacy Policy or our handling of personal information: