SHIPPING POLICY.

01Order Processing

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

Please note that processing times may be extended during holidays, promotional events, or periods of high order volume.

02Shipping Destinations

Keppi currently ships to the 48 contiguous United States.

Unfortunately, we do not offer shipping to Alaska, Hawaii, or U.S. territories at this time.

03Free Shipping

We offer FREE standard shipping on all orders delivered within the 48 contiguous United States.

There is no minimum purchase requirement.

04Estimated Delivery Times

Our estimated shipping and delivery times are:

Delivery estimates begin once your order has shipped.

Please note that delivery times may vary depending on your location, carrier operations, weather conditions, and other unforeseen circumstances.

05Order Tracking

Once your order ships, we'll send you a shipping confirmation email containing your tracking number and carrier information.

Tracking information may take 24–48 hours to become available after shipment confirmation.

If you haven't received your tracking information, please contact us at support@keppifitness.com.

06Large Equipment & Multiple Packages

Some Keppi products, particularly larger strength training equipment, may be shipped in multiple packages.

These packages may arrive separately and on different dates.

Tracking information will be provided for each package when available.

If you receive only part of your order, please check the tracking information for all packages before contacting our support team.

07Pre-Orders & Backorders

Certain products may be available for pre-order or backorder.

Estimated shipping dates will be provided on the product page or during checkout.

Please note that estimated shipping dates may change due to production schedules, inventory availability, or transportation delays.

If a significant delay occurs, we'll make reasonable efforts to notify you and provide updated shipping information.

08Shipping Address

Please ensure that your shipping address and contact information are accurate before placing your order.

If you need to update your shipping address, please contact us as soon as possible.

We'll do our best to accommodate changes before your order ships. However, address changes cannot be guaranteed once an order has been dispatched.

Additional charges may apply if an incorrect or incomplete address results in a failed delivery or returned shipment, where permitted by applicable law.

09Damaged Packages & Products

We take care to package our equipment securely to help protect it during transportation.

If your order arrives with damaged packaging or components, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number.
• Photos of the damaged packaging.
• Photos of any damaged products or components.
• A brief description of the issue.

Please retain the original packaging until the issue has been reviewed.

We'll work with you to determine an appropriate solution.

10Lost or Missing Shipments

If your tracking information shows that your order has been delivered but you haven't received it, please check the delivery location and any available carrier delivery details.

If you're still unable to locate your package, please contact Keppi customer support.

We'll assist in investigating the shipment with the carrier and determining the appropriate next steps.

If a shipment is confirmed lost in transit, we'll work toward an appropriate resolution in accordance with applicable consumer protection laws.

11Shipping Delays

While we strive to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to:

• Carrier transportation delays.
• Severe weather conditions.
• High shipping volumes during holidays or promotional periods.
• Unexpected inventory or logistics disruptions.

If your shipment experiences a significant delay, please contact our support team for assistance.

Nothing in this policy limits your rights under applicable consumer protection laws.

12Returns & Refunds

For information about product returns, exchanges, cancellations, and refunds, please refer to our Return & Refund Policy.

Shipping-related issues involving damaged, missing, or incorrect items will be reviewed according to the circumstances and applicable consumer protection laws.