KEPPI'S RETURN POLICY

You may return or exchange an unused item in new condition within 30 days of delivery.

All items must include original packaging.

Items that are used or damaged may be denied a refund or exchange.

How to Return an Item

Please contact us via email support@keppifitness.com, we will handle and follow up as soon as possible.

Return Exceptions

All Final Sale items cannot be returned.

Items returned incomplete or without the original packaging may be denied a refund or exchange. (Apparel in new condition can be returned outside of the sealed bag)

Exchanges

 Oversize items and items shipping freight will be subject to a return shipping cost.

All customers will be responsible for shipping both ways.

Return Process Exceptions

Please allow up to 3-5 business days for your return or exchange to be processed.

In most cases, your refund will automatically go back to the original form of payment used for the purchase.

Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.

If you have questions or received an incorrect or damaged item Contact Us here.

KEPPI'S CANCELLATION POLICY

You may cancel an order at any time prior to the order entering the “Processing” stage.

Once it has entered Processing the order may not be canceled.

The entire order must be canceled, you can not cancel specific items.

If you still want certain items in the canceled order, you'll have to purchase the items again in a new order.

To cancel an order: Please submit an inquiry here: Contact Us

If your order is eligible to be canceled Keppi will send you an email confirmation of the cancellation. You may also confirm that your order has been canceled in the “Order History” tab of your account page.

If you are unable to cancel an order because it has moved past the “Processing” stage you may return it following the steps listed above in our Return Policy.