Order support / Shipment status
TRACK YOUR
SHIPMENT.
Know where your Keppi equipment is on its way to you. Use the tracking number from your shipping confirmation email to check updates directly with your carrier.
Find your package
Select your shipping carrier and enter the tracking number from your shipping confirmation email.
Tracking opens the selected carrier's official website in a new tab. This page does not access Keppi's order database or display live order status.
Only have your Keppi order number? Email support@keppifitness.com with your order number for assistance.
How it works
From our warehouse to you.
Once your order ships, the confirmation email contains the tracking details you need to follow your package.
We prepare your order.
Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Check your confirmation.
We email your tracking number and carrier information when your order has been dispatched.
Follow your delivery.
Estimated delivery takes 3–8 business days after shipment. Carrier updates may take 24–48 hours to appear.
Good to know
What to expect.
Multiple packages
Larger equipment may ship in separate boxes, sometimes arriving on different days. Check each tracking number in your shipping confirmation before reporting a missing item.
Delivery estimates
Shipping times are estimates and may change because of carrier operations, weather, holidays, or unexpected delays.
Shipping area
Keppi offers free standard shipping within the 48 contiguous United States. We currently do not ship to Alaska or Hawaii.
Need to update your address?
Contact us as soon as possible. We will try to help before dispatch, but address changes cannot be guaranteed once an order ships.
Quick answers
Tracking questions, answered.
Where can I find my tracking number?
Look for the shipping confirmation email sent after your order has shipped. It should include your carrier and tracking number. If you cannot find it, contact support@keppifitness.com with your order number.
Why isn't my tracking number showing results yet?
Carrier tracking updates can take 24–48 hours to appear after shipment confirmation. Check again later. If it is still unavailable, contact our team.
Why did I receive only one box?
Some equipment ships in multiple packages, which may arrive separately. Review all tracking numbers provided in your shipping confirmation.
My package says “Delivered,” but I don't have it. What should I do?
Check the delivery location and any carrier delivery details. If you still cannot locate your package, contact support@keppifitness.com so we can assist with the investigation.
My package arrived damaged. What should I do?
Contact our support team with your order number and photos of the package and affected parts. If the equipment appears structurally damaged, do not assemble or use the affected equipment until the issue is reviewed and resolved.
Can I track an order using my Keppi order number?
This page tracks carrier shipments using a carrier-issued tracking number, not a Keppi order number. If you have only an order number, please email our support team for assistance.
We're here to help
NEED A HAND?
Have a question about your delivery? Send us your order number and a brief description. Our team will help you find the right next step.